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Depot Quality Manager - (Barking)

Location:
Dagenham
Position:
Depot Management
Salary:
Competitive + Bonus
Advertising Start Date:
28 Dec 2017
Advertising End Date:
25 Jan 2018
Vacancy Type:
Permanent - Full Time
Job Description
 
 

DPD is the UK’s leading time-critical parcel delivery carrier providing both national and international delivery services. We combine fantastic people, amazing service, innovative products and state of the art technology to deliver an incredible customer experience. As a multiple award-winning business, we’re recognised as one of the Sunday Times 30 Best Big Companies to work for and a great organisation to join!

Overview of Role

As Depot Quality Manager (DQM), your primary focus will be to improve and maintain a customer first approach across all aspects of depot operations. Responsible for coaching, mentoring and motivating office based staff in developing a continuous improvement culture, to drive quality and compliance within the depot to deliver amazing service, you will enjoy accountability for:

  • Overseeing the depot recruitment process to ensure a strong emphasis is placed on recruiting office staff with customer service skills into all customer-facing positions.  
  • Communicating and collaborating with external and internal contractors, as well as monitoring and improving the telephone response to all customers through call reporting and recording
  • Monitoring and reviewing all depot administration compliance across H&S, Environmental, HR, ODF, Transport, ISO and recruitment, ensuring it fulfils all legislative and company requirements
  • Running, analyzing and interpreting data to produce reports identifying non-conformance and putting in measures to address this
As part of this role, you will also be expected to assist in the facilitation of meetings and arranging minute taking for H&S and Weekly Shift Manager Meetings to drive accountability.

  

As a proven performer, with relevant experience in a customer centred and/or quality/assurance environment, ideally gained within a similar highly pressurised and time critical environment, you should:

 

  • Have a broad understanding of quality, audits and compliance issues, along with
  • Demonstrate excellent decision-making and communication skills (verbal and written), enabling you to engage and influence both upwards and downwards
  • Relish the chance to drive forward continuous improvement in customer service and quality, whilst fully utilizing your strong analytical, customer focused, problem solving and organisational skills

In return, you can look forward to an attractive remuneration package that includes an excellent basic salary, bonus and the chance to join a rapidly developing organisation, able to offer genuine career and personal development opportunities. 

 
DPD actively promotes its Dignity at Work Policy.
 
If you would like to be part of this exciting opportunity with DPD, please click ‘Apply’ below. 

 

 

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