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Shift Manager

Shift Manager
Circa £32.5 + Bonus
Advertising End Date:
31 Jan 2019
Vacancy Type:
Permanent - Full Time
Job Description
Making the switch to DPD could be the best move you’ll ever make.  Represented in the UK by both DPD and DPD Local , we combine fantastic people, amazing service, innovative products and state of the art technology to deliver an incredible customer experience.

This role, which is based in our Carnforth Depot (LA5 9EX) will offer the successful candidate the opportunity to be part of the UK's leading parcel delivery business in a business critical role.

You will be highly motivated and able to thrive working within a pressured, fast paced and time-bound environment.

  • Be comfortable work to strict KPI’s
  • Effectively manage and motivate their teams
  • Be passionate about delivering a quality service
  • Demonstrate the DPD DNA of Respect, Accountability, Passion, Flexibility, Hard Work and Honesty

DPD operates across 7 days so you will need to be flexible to work 5 shifts from 7 to include weekends.

The Roles

C&D Shift Managers – Early Morning to Afternoon

Primary focus will be the smooth management of the Collections & Delivery function/process. Supervising a team of franchised drivers who operate on a self-employed basis within the depot, you’ll ensure all delivery & collection routes are properly set and that drivers scan and load their vans for delivery in a safe, timely and efficient manner.

PM Shift Manager – Afternoons to Evenings

Primarily responsible for overseeing the accurate processing of Collections and Returns and undertaking driver debriefs, as well as ensuring relevant systems and reports are analysed and updated in a timely manner and that inbound customer service queries are answered and dealt with successfully.

About you

To succeed in these roles, prior experience of managing teams within a parcel distribution or similarly related industry would be preferable and you’ll also need to:

  • Be a good communicator, both written and verbal, with strong and decisive decision-making, problem solving and time management skills
  • Demonstrate high levels of resilience, self-motivation, flexibility and the ability to work on your own initiative
  • Have a good level of computer literacy, as well as the ability to monitor performance and analyse data.

Specific Requirement

To be considered for this role you must have

  • The Right To Work in the UK – this will be checked
  • A full UK Driving Licence – this will be checked
  • No criminal convictions – this will be checked

Why DPD?

DPD is the UK’s leading time-critical parcel delivery carrier and as a multiple award- winning business, we’re also a great organisation to join. In return, you can look forward to an attractive remuneration package that includes an excellent basic salary, bonus and the chance to join a rapidly developing organisation, able to offer genuine career and personal development opportunities.

DPD actively promotes its Dignity at Work Policy