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Account Manager

Account Management
Competitive + Incentive Bonus & Car
Advertising End Date:
08 Mar 2019
Vacancy Type:
Permanent - Full Time
Job Description
As the UK’s leading parcel delivery business, operating on a UK wide basis, you’ll no doubt have seen our vans on the road. We have over 40 years behind us and know what makes our operation tick - fantastic people and amazing service, delivered via state of the art technology to ensure an incredible customer experience. And that’s why we’re so successful.

Key responsibilities of this role include:

  • Developing account plans for each customer to support the Key Account Manager portfolio revenue/contribution targets
  • Maintaining/updating information via Sales Force and customer files
  • Developing multi-functional and multi-level business relationships with customers organisations
  • Identifying and developing any additional revenue opportunities within the portfolio and their associated companies. Maintain an up to date revenue opportunity pipeline
  • Visiting and carrying out exit surveys on all lost DPD and DPD Local customers and maintain regular monthly contact
  • Liaise with Regional Customer Relationship Managers for action plan on all major new business opportunities
  • Identifying and managing the resolution of customer problems to underpin long term account retention
  • Visiting existing customers to maintain planned levels of revenue/ contribution improvement through timely rate renewals

The successful candidate will need to:

  • Have excellent communication and influencing skills
  • Be able to resolve customer problems
  • Be IT literate and have strong decision making skills
  • Liaise with clients, both face to face and over the phone
We’re growing at a rapid rate, which means you can look forward to a secure and rewarding future with great development opportunities in an increasingly successful and expanding company.
In return, you can look forward to a rewarding future, along with genuine development opportunities, in a rapidly growing and increasingly successful company.
DPD actively promotes its Dignity at Work Policy.