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Office Based-Pickup Service Delivery Agent

Stoke (DPD Pickup Offices)
Pickup Service Delivery
Advertising End Date:
26 Jul 2019
Vacancy Type:
Permanent - Full Time
Job Description
As the UK’s leading parcel delivery business, operating on a UK wide basis, you’ll no doubt have seen our vans on the road. We have over 40 years behind us and know what makes our operation tick - fantastic people and amazing service, delivered via state of the art technology to ensure an incredible customer experience. And that’s why we’re so successful. 
Key responsibilities of the role are:
  • To ensure first time resolution by following through and keeping any promises made to our customers, including opportunities to go the extra mile to exceed customer expectations
  • To ensure relevant and thorough investigations are carried out to fully resolve a complaint/issue
  • To be accountable for taking the appropriate security measures to support the prevention of fraud and reduction of claims.
  • Taking inbound calls also assisting with queries from the Pickup shop network 
  • Assisting with escalations from the shop network 
  • Making outbound calls to the shop network and our depots
  • To undertake any other tasks as required to assist with the smooth running of the service 
  • Ensuring a high level of service and responsiveness at all times
Ideally, you will:
  • Have a “whatever it takes” attitude and a desire to exceed customers expectations
  • Show attention to detail
  • Demonstrate a flexible and adaptable approach to workload and shift patterns
  • To be able to work independently and as part of a team
  • Be a calm, driven and determined individual who has strong problem solving skills
  • Be a people focused individual who delights customers with their own energy and motivational skills
  • A clear communicator who simplifies complex situations
We’re growing at a rapid rate, which means you can look forward to a secure and rewarding future with great development opportunities in an increasingly successful and expanding company. 
DPD actively promotes its Dignity at Work Policy.