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Claims Agent

Bristol (Castlemead)
Credit & Billing
Advertising End Date:
02 Jul 2019
Vacancy Type:
Permanent - Full Time
Job Description
As the UK’s leading parcel delivery business, operating on a UK wide basis, you’ll no doubt have seen our vans on the road. We have over 40 years behind us and know what makes our operation tick - fantastic people and amazing service, delivered via state of the art technology to ensure an incredible customer experience. And that’s why we’re so successful.
Key responsibilities of this role include:
  • Responding to customers queries, claims and correspondence promptly
  • Sending out claims forms upon request and processing claims paperwork efficiently and accurately
  • Investigating requests for claims by liaising with relevant departments
  • Authorising or declining claims payments using a determined criteria and within guideline limits
  • Identifying recurring problems of loss or damage and alerting the appropriate parties to assist with investigation and resolution
  • Making commercial decisions using initiative and flexibility when dealing with individual cases by using historical account and claims history
  • Ensuring that all paperwork is filed in a timely and accurate manner
  • Updating in-house systems and customers with progress on outcome of claims requests
  • Creating and maintaining reports from the relevant legacy systems
  • Updating customers regularly

The successful candidate will need to:

  • Be confident, assertive and a self motivated, reliable individual
  • Work on their own initiative and within a strong team environment
  • Be able to plan and organise workload and tasks
  • Demonstrate ownership of problems
  • Have a Customer Services background
  • Knowledge of Microsoft Excel and Word and good keyboard skills

In return, you can look forward to a secure and rewarding future, along with genuine development opportunities, in a rapidly growing and increasingly successful company.

DPD actively promotes its Dignity at Work Policy. 

If you would like to be part of this exciting new opportunity, please click ‘Apply’ below.