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Customer Service Advisor

Customer Services
Circa £19k
Advertising End Date:
27 Sep 2019
Vacancy Type:
Permanent - Full Time
Job Description

DPD has experienced exceptional growth being the fastest growing express parcel delivery company in the UK. We have been voted the nation’s favourite parcel carrier for the last 6 years and have a very clear strategy to support our enviable position. We will only deliver the best service, use the best technology and recruit and retain the best people in the industry.

As an organisation who prides itself on delivering exceptional customer service to our customers we are looking for passionate, customer focused individuals to join our thriving business.

As one of our Customer Service Advisors based in our Reading Depot (RG2 0SL) your primary responsibility will be to create a highly positive experience for all our customers, both internal and external. Our customers may need help in relation to either the collection or delivery of their parcel. You will work closely with Drivers, Shift Managers and Operations Managers, proactively problem solving, identifying issues and taking accountability and ownership for resolving these are key requirements in this role.

Additional responsibilities will include

  • Providing customers with delivery status of their parcel(s)
  • Supplying customers with evidence of Proof of Delivery (POD)
  • Proactively advising customers of any exception information   
  • Carrying out thorough investigations for missing parcels and delivery disputes
  • Promoting company products and services to new and existing customers

About you

To be successful in this role you must be able to evidence proven and demonstrable customer service ideally gained within a busy environment.

Passionate about providing a quality service your naturally strong customer service skills and excellent telephone manner will be fully utilised in this role as will your ability to work on your own initiative and remain polite and professional at all times. We will also expect you to have;

  • A confident telephone manner and excellent relationship building skills
  • High levels of self-motivation and initiative to resolve problems
  • A good understanding of MS Office and administration skills
  • A willingness to go the ‘extra mile’ to exceed expectations
  • The ability to work in a pressurised environment
  • Demonstrate the DPD DNA Values of– Flexibility, Accountability, Respect, Honesty, Hard Work, Passion.

Specific requirements

  • Our Depots are operational 7 days a week so you must be able to work 5 shifts across 7 days to include some weekend working. 

Why DPD?

DPD is the UK’s leading time-critical parcel delivery carrier and as a multiple award- winning business, we’re also a great organisation to join. We are a rapidly developing organisation, able to offer genuine career and personal development opportunities. 

DPD actively promotes its Dignity at Work Policy