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Indoor Account Manager

Stoke (DPD Pickup Offices)
Account Management
Advertising End Date:
23 Sep 2019
Vacancy Type:
Permanent - Full Time
Job Description
As the UK’s leading parcel delivery business, operating on a UK wide basis, you’ll no doubt have seen our vans on the road. We have over 40 years behind us and know what makes our operation tick - fantastic people and amazing service, delivered via state of the art technology to ensure an incredible customer experience. And that’s why we’re so successful.
Key responsibilities of this role include: 
  • To proactively call existing customer base through a pre-defined call matrix
  • To achieve an average daily outbound talk time of 2 hours and 15 minutes by making a minimum of 45 outbound dials to connect with 25-30 customers
  • To find mutual satisfaction resolution to all queries raised by a portfolio of customers and to secure long-term account retention
  • Seeking revenue growth opportunities within a portfolio of accounts
  • To update and maintain all customer information held within Salesforce
  • Monitoring the profitability and profile of each customer to ensure the account is trading within acceptable levels
  • To complete Annual Price Increase for all accounts within portfolio
  • To retain a minimum of 95% of portfolio base
  • Accept accounts for Handover in line with company policy
The successful candidate will need to:
  • Have excellent communication, negotiation and time management skills
  • Have knowledge of sales techniques and upselling
  • Be able to solve customer problems
  • Be IT literate and have strong decision making, organisation and administration skills
We’re growing at a rapid rate, which means you can look forward to a secure and rewarding future with great development opportunities in an increasingly successful and expanding company.
If you would like to be part of this exciting opportunity with DPD, please click ‘Apply’ below.
DPD actively promotes its Dignity at Work Policy.