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Central Administration Agent

Head Office
Administration - Other
Advertising End Date:
24 Oct 2019
Vacancy Type:
Permanent - Full Time
Job Description
As the UK’s leading parcel delivery business, operating on a UK wide basis, you’ll no doubt have seen our vans on the road. We have over 40 years behind us and know what makes our operation tick - fantastic people and amazing service, delivered via state of the art technology to ensure an incredible customer experience. And that’s why we’re so successful. 
Purpose of Position
Responsible for the daily administration of prospect/existing quotes and New Accounts within the department. Provide any support required ensuring all of the business requirements are actioned efficiently and within Service Level Agreements.
Key Tasks/Areas of Responsibility

  • Dealing with incoming internal customer telephone and email enquiries.
  • Processing new and additional account paperwork.
  • Updating existing accounts with new or amended rates.
  • Ordering customer stationery.
  • Responsible for accuracy when typing customer quotations.
  • Managing the quote process including annual increases.
  • General administration duties

Required Skills

  • Have relevant administration experience
  • Have excellent communication, negotiation and time management skills
  • Be able to work as part of a team
  • Be able to solve internal customer problems
  • Be IT literate and have strong organisation and administration skills
  • Demonstrate a high level of accuracy
  • Be able to work under pressure and achieve deadlines
  • Have DPD Company DNA
Monitors of Performance

  • Meet expected quantity of workload
  • Achieving required level of Call Monitoring scores
  • Error rate monitored           
  • Adherence levels are above KPI's
  • 100% Commitment 
  • Coaching to be carried out by the Central Admin Team Manager, including Monthly call monitoring.
  • Annual Review to be carried out